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GIOVANNA
TEN BROEK
| Overview
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| Multilingual
Industrial Engineering psychologist, specialized
in the development of the Human Resources
function, including recruiting and training
of personnel. Seminar leader in subjects such
as managerial skills, factory problem-solving
skills, human and career development, team
work, handling of production line problems,
introduction of new work systems, psychological
approach to new clients for the introduction
of the new products, services and systems
as well as training of Production Managers
and Quality Assurance Managers. Team trainer
and instructor for special projects (airline
campaigns, factory projects, etc) Specialized
in the introduction of appraisal systems and
succession planning, as well as the Quality
Assurance Systems (ISO 9000/Vision 2000).
Leading or assisting in negotiations with
unions and workers. |
| Languages
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| English,
French, Italian, German: All fluently written
and spoken. |
| Achievements
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- Design
and co-ordination of international Management
Development programs in different countries
such as Switzerland, Italy, Germany and
France.
- Organising
and restructuring H.R. functions after
company's mergers, developing re-training
programs, both at corporate level and
factory. Assistance to the Technical Directors
and production Managers for the organisation
of factory personnel in conflict situations.
- Creating
of effective Personnel and Industrial
relations functions at plant facilities.
- Negotiations
with Unions in Italy, Germany, England
and Switzerland.
- Seminars
on the psychological aspects of inter-relationships,
problem solving skills, conflict handling,
team forming, team leading, approach to
the customers in marketing and sales,
training of Brand and Product Managers
for presentations.
- Seminars
on Personnel training, both at managerial
and executive level (trainer's training),
with emphasis on communications skills
and problem solving.(EUMA, CEGOS, SWISS
CHAMBER OF COMMERCE< etc.)
- Assistance
in restructuring of Corporate Offices
for Human Resources functions.
- Developing
and leading training programs for airlines,
conducting seminars on the "fear of flying"
for passengers and direct training of
airline personnel, both ground and flying.
- Team
forming and leading for short and long-term
assignments and special projects (presentation
of new products, introduction of new systems,
application of ISO 9000 in conjunction
with Quality Control and Quality Assurance
Managers).
- Introduction
and implementation of Personnel Appraisal
Systems (360 degrees assessment, EQ Bar
On, etc) and Succession Planning.
- Trainer
for the Mediterranean Institute of Management
of Cyprus, teaching at Master level (Post
Graduate) - Cross-Cultural Communication,
Psychology of the Relationship and Applied
Corporate Psychology.
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| Professional
Experience |
| 1976-present
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Senior
Partner of G.T.B, & ASSOCIATES CANADA
as a Corporate Consultant in Industrial and
Engineering, Psychology applied to Human Resources,
Trainer and Instructor for special projects
world wide, including Cross-cultural Communication
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| 1974-1975
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Assistant
to the Personnel Director - Massey-Ferguson
Italy |
| 1971-1974
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Assistant
to the Commercial/Marketing Director - Oce-van
der Grinten - Holland and Italy |
| Education
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- Degree
in Economics - Italy
- Degree
in Psychology - Italy
- Master
in Industrial Psychology - Canada
- Master
in Organizational Development - Canada
- Master
in Engineering Psychology - Canada
- Ph.
D. in Industrial Psychology - Canada
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